Billing & Refund Policy

1. Billing Overview

Our platform uses a credits/token-based system for all transactions:

• Purchase Credits: Buy credits to spend on content and shows
• Secure Processing: All payments processed through verified payment processors
• Real-time Billing: Credits deducted in real-time during usage
• No Subscriptions: Pay only for what you use

2. Credit Usage

• Private Shows: Per-minute billing during private sessions
• Tips: Send tips to performers during shows
• Group Shows: Lower per-minute rates in group sessions
• Content: Purchase photos, videos, and exclusive content
• Gifts: Send virtual gifts to performers

3. Billing Process

3.1 Purchase Process

1. Select Package: Choose credit package
2. Payment Details: Enter payment information
3. Verification: Complete any required verification
4. Processing: Payment processed securely
5. Credit Addition: Credits added to account immediately

3.2 Billing Descriptors

Credit card statements will show:

• Merchant Name: [DISCRETE MERCHANT NAME]
• Amount: Total charged including any applicable taxes
• Date: Transaction date
• Reference: Transaction reference number

4. Taxes and Fees

4.1 Applicable Taxes

• Sales Tax: Applied based on billing address where required
• VAT: Applied for European customers
• GST: Applied for applicable jurisdictions
• Local Taxes: As required by local regulations

4.2 Processing Fees

• Credit Cards: No additional fees
• International Payments: May include currency conversion fees
• Chargebacks: $25 fee for disputed transactions

5. Refund Policy

5.1 Refundable Circumstances

Refunds may be issued for:

• Technical Issues: Site malfunction preventing service use
• Billing Errors: Incorrect charges or duplicate transactions
• Unauthorized Charges: Fraudulent use of payment method
• Service Unavailability: Extended service outages
• Account Issues: Account suspension due to our error

5.2 Non-Refundable Items

• Credits used for private shows, tips, or content
• Digital content that was successfully accessed
• Services that were properly delivered
• Credits expired due to inactivity
• Account suspension due to policy violations

5.3 Refund Process

1. Request Refund: Contact [email protected] with subject "Refund Request"
2. Provide Information: Transaction details and reason for refund
3. Investigation: We review your request (2-5 business days)
4. Decision: Refund approved or denied with explanation
5. Processing: Approved refunds processed within 5-10 business days

6. Chargebacks and Disputes

6.1 Chargeback Policy

If you dispute a charge with your bank instead of contacting us first:

• Your account may be immediately suspended
• A $25 administrative fee will be charged
• We will provide transaction evidence to your bank
• Account reactivation requires chargeback resolution

6.2 Preferred Resolution

Before initiating a chargeback, please:

• Contact our billing support team
• Allow 48-72 hours for response
• Provide specific details about your concern
• Work with us to find a resolution

7. Credit Management

7.1 Credit Balance

• Real-time Balance: View current credit balance anytime
• Transaction History: Detailed spending history available
• Low Balance Alerts: Notifications when credits run low
• Auto-Reload: Optional automatic credit replenishment

7.2 Credit Expiration

• No Expiration: Credits don't expire with regular account activity
• Inactive Accounts: Credits may expire after 12 months of inactivity
• Account Closure: Unused credits forfeited upon account closure
• Policy Changes: 90-day notice for any expiration policy changes

8. Subscription Services

8.1 Fan Club Memberships

Some performers offer monthly subscriptions:

• Monthly Billing: Automatic monthly charges
• Cancel Anytime: No cancellation fees
• Prorated Refunds: Unused portion refunded on cancellation
• Auto-Renewal: Continues until cancelled

8.2 Managing Subscriptions

• View all active subscriptions in account settings
• Cancel subscriptions at any time
• Receive email confirmations for all changes
• Access continues through current billing period

9. International Billing

9.1 Currency Support

• Primary: USD (US Dollars)
• Supported: EUR, GBP, CAD, AUD, and others
• Conversion: Real-time exchange rates applied
• Display: Prices shown in your local currency when available

9.2 International Fees

• Foreign transaction fees may apply (charged by your bank)
• Currency conversion fees may apply
• International taxes and VAT as applicable

10. Account Security

10.1 Protecting Your Account

• Use strong, unique passwords
• Enable two-factor authentication
• Monitor account activity regularly
• Report suspicious activity immediately
• Keep payment information updated

10.2 Fraud Prevention

• Real-time transaction monitoring
• Velocity checking for unusual spending patterns
• Geographic verification for international transactions
• Device fingerprinting for added security

11. Customer Support

11.1 Billing Support